Cultural Tourism Interventions – Página 2

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The “Crazy Guide” of Nowa Huta (Krakow, Poland)

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#10 Nowa Huta is a district of Krakow, created in the 1950s as a utopian socialist city. After the change of the political system in 1989, the town experienced unemployment, poverty, and socio-economic struggles with a communist heritage weighing on the social cohesion and dividing those inclined to reject and forget the communist past and those willing to value it. Today, with its unique architecture, Nowa Huta is the most populous district in Krakow and is home to 250,000 residents. The current intervention was initiated by a local entrepreneur in 2004. He got the idea of providing historical tours in Nowa Huta generating new tourism experiences from the communist past. He established a local tour agency called “Crazy Guides” aimed at offering alternative tourism experiences. By exploring the local environment, the Crazy Guides narrate ironically everyday life during the communist past, combining education, entertainment and experiences of iconic stereotypes, such as driving an old Trabant (an East German vehicle reminiscent of the communist period), eating cucumbers, drinking vodka or attending a communist disco. Nowadays, the entrepreneurial challenge has 11 employees, mainly young locals who are working as guides. Several small-business owners have been supporting the tourism strategy by adapting their own products to the historical identity of the place and/or providing the same atmosphere of “the old days”. Over time, its success triggered other entrepreneurs that started offering similar products for the city. Anyone interested can easily access the agency’s website (https://www.crazyguides.com/) and read more about the different selections of the available tour programmes, the presentation of the team and the story of the agency, the several testimonials from all over the world with coverage of international media. One of the important resources of this intervention is the distinct human capital of the guides. Their personal involvement and performance give exceptional character to the tours. The overall impact of the intervention is huge. It has managed to create a profitable product and job opportunities for young locals, boosting economic revitalization through tourism. Moreover, the initiative promotes the conservation of cultural heritage and manages to find an appropriate interpretation of a dissonant local heritage that is causing friction and divisions among residents. Cultural tourism interventions based on edutainment (which combines education and entertainment) supported by appropriate storytelling skills and narrative techniques – as demonstrated here – configure a possible solution for the interpretation of discordant and divisive heritage. They might even help to heal profound fractures within a community.

Migrantour

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#9 The first steps of Migrantour took place in Turin, a city in the north-west of Italy with a long history of migration and industrial production. Then, through different stages, Migrantour grew into a network that involves several European cities in Italy, Portugal, Slovenia, France and Belgium. All of them are experiencing challenges in the sociocultural integration of migrants and most of the time, this led to neighbourhood segregation. Therefore, specific ethnic groups became marginalized together with their values and traditions. Even the sociocultural heritage of these groups of “new locals” is often neglected by a mainstream view that, in the best case, is associated to a stigma and considers these areas dangerous, unattractive, and populated by the disadvantaged. Consequently, the culture of these groups of residents is rarely valued by socioeconomic initiatives that bring real value to their living conditions and to their sociocultural recognition in society. The idea that tourism could play a positive role in changing this situation is not new and examples of “ethnic neighbourhoods” becoming tourist destinations are reported by literature (Aytar & Rath, 2012). Nevertheless, these experiences have sometimes been controversial as, besides concrete opportunities for migrants, they were also promoting forms of “folklorization” of cultural differences, reducing migration to an object of leisure consumption. A spontaneous initial encounter between an anthropological perspective and the entrepreneurial vision of a tour operator in responsible tourism (Viaggi Solidali) sparked the interest in experimenting with a new type of responsible tourism. The idea focused on discovering the culture of specific areas of the city while increasing the knowledge of how migrations and several generations of migrants contributed to the evolution of the city and specifically to the transformations of certain neighbourhoods. Along this path, Migrantour offers “intercultural walks” facilitated by a new figure, the “intercultural companion”, who is a local resident with a migrant background. Migrantour routes let participants explore themes and narratives representing the story of the migrations that have transformed the area over time and the contribution that different generations made in terms of enriching the tangible and intangible heritage of the city. After the first experience in Turin, the experiment was successfully replicated in a few other Italian cities. Then, the expansion continued thanks to the support received from other international projects, local associations and tour operators. The impact of the intervention is economic because it creates a number of part-time jobs and the consequent increase in the monthly income of intercultural companions. The training received also contributes to their professionalization, which might help in getting other jobs. It also has some impacts on the neighbourhoods, specifically on the small businesses that are involved in the itinerary of an intercultural walk. Finally, it is “dramatically” increasing the number of tourists visiting certain zones. More vigorous are the social impacts. Intercultural companions reported that through Migrantour they were able to achieve results in terms of professional growth, social integration, self-esteem and self-realization of their capabilities. Their professional path within Migrantour makes them active citizens, more participative and more involved in society. Migrantour fights stigmas. It promotes relational dynamics between migrants, visitors and native residents. It allows territories to narrate and express themselves. Having a bottom-up approach, both in terms of content and organisation, helps to ensure flexibility, adaptability and replicability of the intervention in different contexts and the successful creation of a network.

Bibliography: Volkan Aytar & Jan Rath, Selling Ethnic Neighborhoods: The Rise of Neighborhoods as Places of Leisure and Consumption, eds, Routledge, New York, 2012.

Storytelling Festival – Alden-Biesen (Belgium)

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#8 Alden-Biesen lies in the eastern part of Limburg, a province in Flanders (Belgium). The environment is mostly rural and peaceful, attracting walking visitors and bike tourists. The Castle of Alden-Biesel (Vertelkasteel) is part of the cultural heritage of the area. Although it was built in its current form between the 16^th and the 18^th century, the castle actually dates back to the 11th century. Unfortunately, because of its border location, Alden-Biesel and its castle cannot easily be reached from Flanders. Accessibility is also limited. There is a train station in Bilzen, but the castle site is about 3 km from the town. For this reason, the main objective of the intervention was to promote the castle and make it feel more familiar to visitors, with an exciting cultural programming in the rooms inside. The focus chosen was education, targeting primarily schools, from kindergarten through to secondary schools and adult education. The most important activity that the castle organizes and that has become its brand image is the annual International Storytelling Festival. The festival started in 1996 and has become one of the biggest multilingual storytelling festivals in Europe thanks to the promotion of storytelling as an art and technique. It includes two events per year, one in January (for kindergarten and primary schools) and one in April (for high schools and adult education). What is special about the event is the fact that it is a pure storytelling festival: it is about the narrative, the spoken word, and the transmission of the unique artistic tradition of storytelling. It also addresses foreign languages, becoming the biggest multilingual storytelling festival in Europe. Over the years the castle has become a creative hub where imaginative people can meet and share knowledge with an enthusiastic audience in a wonderful historical setting. The impact of the event’s promotion is huge. The festival receives 12,000 visitors per year. Each of them generates an economic return and similarly, the art promoted by the storytelling leads to a cultural development for the whole region. The only drawback is the limited involvement of the local community, which of course can be improved easily in future editions. The importance of the intervention is that it teaches how rural areas are often rich in extraordinary, hidden pieces of cultural heritage. When used coherently and respectfully, they can provide unique opportunities to innovate the cultural offer of a region and position it in a specific niche of cultural tourism, thus improving its specificity and attractions.

International Storytelling Festival event photo, Alden-Biesen (Belgium)

Strengthening Capacities for Tourism Changes in the Western Balkans (CULTURWB)

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#7 The CULTURWB Project involves three Western Balkan (WB) countries: Serbia, Bosnia-Herzegovina and Montenegro. Despite being very rich in cultural heritage, none of these countries is realizing their cultural tourism potential. There is a lack of adequate institutional frameworks and cooperation among stakeholders. The cultural sector lacks knowledge in project management, marketing, finances and tourism, while the tourism sector lacks knowledge in culture and heritage management. For this reason, the inspiration behind CULTURWB comes from the well-recognized need identified by all project partners of the region: to strengthen the cultural tourism industry and create and improve strategies for the further development of cultural tourism in these countries. The key stakeholders for the intervention were universities, cultural sites and institutions, tourists, non-profit organizations, students, cultural and tourism entrepreneurs, and managers. In the first phase, universities develop a Lifelong Learning programme (LLL) aimed at the skill enhancement of professionals from the cultural sector and an interdisciplinary Master’s programme that consolidates the fields of tourism management and culture & heritage promotion. The LLL objective was to equip graduate students with specific qualifications. For this reason, the university educational proposal was built together with local actors already involved in the tourism sector which had suggested the most suitable theoretical and practical norms to address. In the second phase, they created the CULTURWEB internet platform that serves as a hub of communication for all the experts from the cultural and cultural tourism sectors of the whole WB region and elsewhere. The project lasted three years and still continues to bear fruit. It is still too early to make a comprehensive evaluation of the project’s impacts. Nevertheless, the expected results will provide meaningful insights. In fact, by enhancing human capital knowledge and skills, CULTURWB is expected to generate a significant indirect economic impact in the long term. Strengthening the skill-set of current/future professionals will also provide them with more opportunities in the future, improving their living conditions. In the long-term the project might also strengthen attitudes towards safeguarding cultural heritage, enabling a better valorization of cultural resources and an increased awareness of the local culture. Also worthy of mention are the financial resources granted by the Erasmus+ programme. The financing was fundamental to overcome the structural lack of communication and cooperation among stakeholders in the cultural and tourism sectors.

Hôtel du Nord (HdN) Cooperative (Marseille, France)

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#6 The Hôtel du Nord (HdN) Cooperative operates within the northern districts of Marseille, where the poorest neighbourhoods of the city are to be found. This area is considered the most violent centre of the city’s drug trade and most of the negative stereotypes are becoming self-fulfilling prophecies, weighing heavily on the future development of the area. For this reason, the northern district was excluded from the official and promotional representation of the city, which is why the Hôtel du Nord (HdN) Cooperative decided to take on this challenge. The HdN Cooperative has 80 members, 51% of whom are residents in the area. Its membership policy is open and voluntary, with a democratic decision-making process. Each member contributes to the broader cooperative purposes, and also helps in the organization of both tourist activities and community-empowerment strategies. In fact, in order to provide an alternative narrative for these neighbourhoods, the Cooperative organizes heritage walks, guided tours, accommodation services, and sale of local and artisanal products. Everything contributes to the improvement of the overall poor living conditions, reduction of discrimination and poverty, promotion of the social value of the local heritage and the strengthening of social ties. Indeed, the impacts generated by the Cooperative activity are evident. The intervention primarily benefits the district economically, thanks to the involvement of tourism, but, more importantly, HdN has become a source of local pride and community social cohesion. The social impact is due to the fact that, via the Cooperative, a growing number of residents from other areas are re-discovering the northern districts. They now feel safe crossing the streets and can appreciate the renewed narratives of those spaces. This success was facilitated by strong synergies powered by committed stakeholders. Furthermore, the adherence to the Faro Convention and to its three key principles (right to heritage, sustainable management and democratic governance) has helped to strengthen the entire process.

Brabant Remembers – Living History Augmented Reality App (Brabant Region, Netherlands)

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#5Brabant is one of the provinces of the Netherlands. It is located near the Belgian border in the southern part of the country. Its tourism offer mostly involves old and modern cities, monasteries, theme parks, and places connected to Vincent Van Gogh’s artistic expression and the heritage of WWII. In relation to WWII, historic war-related events ranging from mobilization for battles to liberation operations have taken place on Brabant soil. Brabant can therefore provide a very complete war narrative, with various locations or sites focusing on a specific theme. Now that the memory of the War is fading and becoming part of history, the intervention’s challenge consists of finding new ways in which people can still learn from this important and dramatic period. Here, new technology offers great opportunities. It can help produce more pleasurable experiences and create a solid link between WWII and younger generations. Furthermore, the use of personal connections (e.g. hearing personal stories) is a way to produce meaningful and memorable experiences for a wider audience who will easily empathize with the historical protagonists. These two insights form the basis of the intervention discussed here. It centres on the creation of the Living History Augmented Reality (AR) App through which people can visualize 11 personal war stories, at the site where the most important events in this part of history happened. The viewer can experience the story, be confronted with a dilemma/choice, and access additional information. The AR App does not stand in isolation. It is part of the broader Crossroads concept and foundation. Crossroads is a narrative concept that connects several WWII-related cultural institutions in Brabant. Crossroads becomes historical, geographical, and human with the ambition of “touching the people now with the crossroads of the past”. By using stories, emotions and symbolic value, historical events have turned into something memorable. The stories were collected in 13 workshops, organized in 2017 and 2018 at places with historic significance. In total, more than 1,000 stories were collected, of which, 75 were selected to become experiential stories thanks to the support of professional writers and artists. An initial analysis showed how, although the number of App downloads was less than expected (the promotional campaign was cancelled due to the Covid-19 pandemic), all actors stated the overall positive impacts of the intervention. Accordingly, positive consequences were observed in the number of visits and the tourist development of the destinations involved in the project. Meanwhile, a huge social impact was achieved both during the story collection phase and during the community’s final response to it. In particular, culture and collective memory have been greatly enhanced and protected. Here, innovation and memory storage (aimed at its protection) represent an awaited meeting point between different generations who can now engage in dialogue with more accessible and experiential tools.

Le Rockerill cultural venue (Belgium, Charleroi)

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#4 Charleroi is a Belgian city with an industrial history shaped by the steel industry and the coal mines. Together with the challenges of a post-industrial transformation, new opportunities also arise. One of them concerns the conversion of industrial heritage and how it can be used to develop a new vision for Charleroi, maintaining its links with the past and enlightening a new future for its citizens. The intervention intended to protect the industrial heritage of Charleroi by repurposing these sites for a different sort of history, focusing on the creative and tourist sectors instead. Furthermore, the project was intended to show the dynamic and creative side of the city and give the visitors a new and unique experience. For this reason, Charleroi turned some of its industrial sites dating back to the 19^th century into fascinating artistic stages. In particular, the forges in the former factories of La Providence have been reconverted into “Le Rockerill”, an urban centre dedicated to popular, social, alternative, and underground culture (music, graphic and digital art, theatre, industrial aperitifs, etc.). The initiative was started in 2005 by a collective of artists and friends. Later, it was supported and partially subsided by the regional organization Fédéracion Wallonie-Bruxelles and by the City of Charleroi. It started as an art collective, a small group of art passionates who needed a place to exhibit their art and organize small cultural events. Now, it has become a place for rock, techno, and pop, attracting people from all over Europe. Due to this intervention, an unused and disadvantaged part of Charleroi’s industrial heritage could be revived, supporting the transition of the region towards a new economic model. The economic impact supported most cultural industries and artists’ jobs and incomes. Tourist impact is also significant, as Rockerill attracts visitors from all over Europe. Moreover, the initiative allows for the preservation of industrial heritage that would otherwise disappear. It promotes a socio-cultural revival of a disadvantaged part of Charleroi and contributes to a new and dynamic image of the entire city. The Rockerill creation sets a useful example for several European cities that are going through a post-industrial transformation and want to experiment with new forms of socio-economic development in peripheral areas. The rich industrial heritage of these cities has a huge potential that can be enhanced by combining the historical meaning of this heritage with contemporary forms of artistic expression.

International Festival of Masquerade Games Surova (Bulgaria, Pernik Region)

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#3 Pernik, in central-western Bulgaria, is a post-industrial town facing issues of rapid depopulation due to unemployment and lack of opportunities. Despite not being a famous tourist destination, Pernik is well-known for the International Festival of Masquerade Games, the most important event in the region. It takes place every year on the last weekend of January. Nowadays, more than 100 groups from Bulgaria and other countries, with more than 6000 (up to 9000) masked performers take part in the Festival, while national and foreign media actively cover the events. Each edition attracts approximately 250,000-300,000 visitors. It lasts three days and its core attraction consists of the parade of masquerade groups along the roads of the city centre which, ultimately, culminates in the main square where the stage is set up. Today, the Festival can be considered an umbrella intervention, encompassing both cultural tourism interventions and interventions that, instead, mainly target the local community. For instance, during the month of January, museums, art galleries, and cultural community centres usually put on exhibitions related to the Surova tradition. Here, the local community has an essential and active role in the organization of the Festival-related events and takes action voluntarily to support the organization. Local businesses are also involved. Some of them are willing to make financial donations and give their support to strengthen the event and cooperate in its development. In addition, since 2015, the NGO “Local Heritage” has been working in the field of heritage conservation with the aim to support the Festival through communication and dissemination activities. For instance, in 2019, the same association organized workshops to make traditional Survakari masks and created an interactive website to present the masquerade tradition and the Survakari identity. Of course, the overall intervention had a huge impact on the territory. The arrival of approximately 300,000 visitors generates a positive economic impact and, at the same time, enhances socialization among people from different social, professional, and age groups, strengthening social cohesion. In particular, the Festival offers the opportunity to become more acquainted with the cultural specificities of different regions, contributing to intercultural dialogue. There might also be, to some extent, an impact on socio-demographic trends, due to the increasing number of foreigners settling down in the villages around Pernik, attracted by the Festival and the local cultural heritage. Finally, although the Festival has to improve its strategic vision to preserve the sustainability of the entire event, the constant passion, commitment, and resources invested by local administrative entities and cultural institutions have been decisive for the socio-economic benefits generated by the Festival. Their actions have certainly been inspired by the peculiar participatory approach that allows for a continuous flow of inputs from the local community.

City Museum Lier (Belgium, Kempen Region)

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#2 Lier is a small town located in a mainly rural region in north-eastern Belgium, in the province of Antwerp. Although it is characterized by a huge potential of historic and cultural heritage, Lier is too small to compete with the cultural centres nearby, or with other tourist players in the region. Moreover, many of the local cultural organizations active in the area have been working just locally, addressing the local community and remaining unknown to tourists from outside. The question raised at the start of this intervention was precisely what role Lier, as a small town, could play culturally. In this regard, the main objective of the intervention was to create a new museum for the town (merging the two that already existed) and, through a bottom-up approach, to select a more authentic characterization of the museum’s cultural offer. In 2015, the board of the (already existing) museums asked the citizens what, in their opinion, was typical of Lier. The survey received more than 1,000 replies. The important findings showed that what most characterized the town were the historic buildings, the atmosphere of the city, and it’s being quiet and green. For this reason, soon after such a great response, an open call selected 30 locals to form the new local community steering committee in order to process and fine-tune all the answers, lead recommendations, and act as museum ambassadors. The impact of the intervention was mostly socio-cultural and the best results concerned the achievement of a greater awareness of the local tangible and intangible cultural heritage. Locals recognized the change that occurred and, consequently, they became more responsible for the museum that they felt as theirs own and for the unique local culture it contained. The entire process has benefitted from the people’s involvement. The participation, engagement, and support of the local community have been crucial for the development of Lier’s tourism.

City Museum Lier (Florent Van Cauwenberghstraat 14, 2500 Lier, Belgio)

Historic Villages of Portugal (Beira Interior)

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#1The first intervention will take place in the Historic Villages of Portugal in the region of Beira Interior. The area is facing several socio-economic challenges such as declining populations mainly due to a lack of opportunities for locals, especially the younger generations. At the same time, the richly diverse landscape and the quality of the wine-making tradition attract tourists both in winter and in summer, moved by their curiosity to admire a magical snowy or sunny landscape while sipping a glass of good wine. For this reason, tourism could be an important strategy to tackle the issues that have been undermining the area. The chosen intervention was designed by a conglomerate partnership composed of the Federal Government of Portugal, the local region, municipalities, and private agencies, all supported by the funding of the European Union. The initial basic aim was to restore ancient villages and promote heritage tourism in Beira Interior. Subsequently, the project was extended, embracing a more comprehensive strategy to generate more revenues and opportunities for residents through cultural tourism and mitigate depopulation. During the first stage of the project, the implementation followed a more top-down-directed approach which seriously lacked co-creation mechanisms to involve residents in the decision-making process. Consequently, a critical review of the intervention led to a more inclusive approach, recognizing locals as active partners of the initiative. The overall intervention achieved important objectives. First, the tangible heritage was successfully restored and preserved. The quality and diversity of investments in the renovation of historical buildings and revitalization of the villages have had a huge impact on the visibility and notoriety of historic villages and the entire Beira Interior region. Besides, the cultural promotion effect strongly increased the sense of belonging and pride in the community. Also, the contribution to socio-economic development improved living conditions and opportunities for residents. Since 2005, local tourist offices have recorded almost continuous growth in the number of annual tourists which, at the same time, created new jobs, especially in the sector of rural tourism, gastronomy, handcrafts, local products, and tourist entertainment. Although the initial top-down phase did not consider (enough) the needs, constraints, and specificities of the local community, a more inclusive decision-making process will make every intervention more effective.